Failed to download certificate files

[sumsh]

Any luck on yours updating?

Nope. As of right now, still on 01.01.06. Ironwood 885.

 

[RemE]

Nope. As of right now, still on 01.01.06. Ironwood 885.

You are connected to your WiFi and in standby?

 

[SmokeyT]

sumsh: just a shot...power unit down and back on...I had to delete app and grill and start over. After that I got update.

 

[dflaher]

Their problem is their IT department and their customer service department.

I think you're right. I noticed that the webpage promised in the emails to @Twofintuna and @JKGrill is still not done - resolves to a "Page Not Found" error.

 

[ly0ns]

Factory reset
Un-installed and reinstalled updated app
Reconnected to wifi.
In "Stand-By" mode

Nothing.

 

[ly0ns]

how long did it take for the update to push?

sumsh: just a shot...power unit down and back on...I had to delete app and grill and start over. After that I got update.

 

[Lou17]

how long did it take for the update to push?

Well, customer service has no clue. The first rep I spoke to last night said to give it till Thursday. Then i asked to speak to a manager to see if IT could push it but she told me it's not possible. Then she tells me to wait till Friday and if nothing then call back. Some are lucky enough to get in a few hours and some of us are waiting days. The only way to check is to take it out of standby so I hope that isn't messing thing up. Maybe if traeger could communicate these technical details to us we wouldn't be so upset.

 

[ly0ns]

COPY.

Only thing customer service did for me was say that an app update was coming out and we're sending you chicken rub...
Not sure where/how to apply rub my IronWood 650 to get wiFIRE to work properly but i'll try anything at this point.

Well, customer service has no clue. The first rep I spoke to last night said to give it till Thursday. Then i asked to speak to a manager to see if IT could push it but she told me it's not possible. Then she tells me to wait till Friday and if nothing then call back. Some are lucky enough to get in a few hours and some of us are waiting days. The only way to check is to take it out of standby so I hope that isn't messing thing up. Maybe if traeger could communicate these technical details to us we wouldn't be so upset.

 

[sumsh]

You are connected to your WiFi and in standby?

That is correct.

 

[sumsh]

sumsh: just a shot...power unit down and back on...I had to delete app and grill and start over. After that I got update.

I’ve tried that already.

 

[SmokeyT]

how long did it take for the update to push?

Less than an hour

 

[sumsh]

Well, customer service has no clue. The first rep I spoke to last night said to give it till Thursday. Then i asked to speak to a manager to see if IT could push it but she told me it's not possible. Then she tells me to wait till Friday and if nothing then call back. Some are lucky enough to get in a few hours and some of us are waiting days. The only way to check is to take it out of standby so I hope that isn't messing thing up. Maybe if traeger could communicate these technical details to us we wouldn't be so upset.

From what I understand, the controller can be in either stand-by mode (screen off) or on (screen on) to get the update.

 

[Chad20]

I can’t even connect to my WiFi now. I have tried several times to reset to factory defaults so I can forget WiFi but I don’t get that option anymore.

 

[jp9724]

 

[Chad20]

I have had this thing for 8 or 9 months with nothing but problems. They finally sent me a complete rebuild kit and that fixed my probe and temp problems but now it takes over 20 minutes to start. When it finally starts I have to wait forever for the temps to come down because it pumped in so many pellets trying to start. Now this crap.

The best part about all this is my brother and buddies all have Pitboss and Rectec grills so I have to hear shit everyday that there grills work perfectly.