AUMiller
New member
Was your grill ever connected before? I just purchased mine earlier in Jan and have never gotten it to connect. Was going to try your method and hope for some magic I guess...this is absolutely ridiculous.
Failed to download certificate files
- Thread starter Sirmol
- Start date
Was your grill ever connected before? I just purchased mine earlier in Jan and have never gotten it to connect. Was going to try your method and hope for some magic I guess...this is absolutely ridiculous.
Backyard Smoke
New member
My ironwood 650 is almost a year old. Got it when they came out in March.
The grill was connected to my home network all the time. I believe that’s why after the reset it downloaded and updated to ver 2. Updating the grill is not everyone’s issue. It’s getting it to talk to the phone.
I did not leave app open on purpose. Since it all worked after that I just documented exactly what happened when it worked.
Grill updates will occur even if the app is not open as long as it was previously working
The grill was connected to my home network all the time. I believe that’s why after the reset it downloaded and updated to ver 2. Updating the grill is not everyone’s issue. It’s getting it to talk to the phone.
I did not leave app open on purpose. Since it all worked after that I just documented exactly what happened when it worked.
Grill updates will occur even if the app is not open as long as it was previously working
RBL
New member
No publicly supported API that I know of - I had to dig in and figure out what one of the mobile clients is doing. Currently it's sort of a mess, but If I get around to updating it for the new firmware/client, I'll post it.
Mine was previously working. I’ve had it turned on and connected to my network for 3 days straight now. No update.
Got mine to work.
1)factory reset following earlier instructions (grill about, hold down ignite until the display turns off, about 10 seconds)
2) deleted and reinstalled app
3) turned off grill. Unplugged it. Plugged it back in. Turned it on, but did NOT do anything to turn on display.
4) repaired with app. This failed, but DID get the grill attached to WiFi. Specifically it got to the “name your grill” screen, spun for a while, then dumped me back at the repairyour grill screen.
5) at this point grill was on WiFi, but on firmware 1.6(or something like that)
6) left grill plugged in, turned on, but screen off for about 6 hours. Turned on screen to check firmware version. Firmware was at v2.
7) turned grill off and unplugged. Waited a few minutes and plugged back in. Turned grill on,clicked buttons to wake screen, went to WiFi settings and forgot network.
8) after network was forgotten, unplugged grill. Wait a few minutes. Plugged back in, turned on, but did nothing to turn on screen.
9). Deleted and reinstalled app
10) opened app, logged in, went through normal pairing process.
11) grill is paired, working, and is on v2.0
iOS.
Hope this helps.
1)factory reset following earlier instructions (grill about, hold down ignite until the display turns off, about 10 seconds)
2) deleted and reinstalled app
3) turned off grill. Unplugged it. Plugged it back in. Turned it on, but did NOT do anything to turn on display.
4) repaired with app. This failed, but DID get the grill attached to WiFi. Specifically it got to the “name your grill” screen, spun for a while, then dumped me back at the repairyour grill screen.
5) at this point grill was on WiFi, but on firmware 1.6(or something like that)
6) left grill plugged in, turned on, but screen off for about 6 hours. Turned on screen to check firmware version. Firmware was at v2.
7) turned grill off and unplugged. Waited a few minutes and plugged back in. Turned grill on,clicked buttons to wake screen, went to WiFi settings and forgot network.
8) after network was forgotten, unplugged grill. Wait a few minutes. Plugged back in, turned on, but did nothing to turn on screen.
9). Deleted and reinstalled app
10) opened app, logged in, went through normal pairing process.
11) grill is paired, working, and is on v2.0
iOS.
Hope this helps.
Sounds like they pushed your update. Hoping they’ll get to the rest of us eventually.
Willswords
New member
So the screen really doesn’t have to be on for the controller to be connected to your WiFi? You can turn it off by pressing the standby button, but leave the switch on in the back and it will still be able to get updates?
Correct.
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- Timberline 850
OK, checking in since my grill updated and went off-line immediately after the release of the new app and firmware a couple weeks back.
I just followed the directions above on my T850, it did allow a hard reset, back to rev 1.1.6. I deleted and re-loaded the app and provisioned the grill back onto my WiFi with a new grill name. It is not connected to the app but It's now sitting in standby and will update its firmware back to 2.0, soon I hope.
I'll be manually roasting up tenderloin sliders and smoked triple cheese mac-n-cheese for our super bowl party today. But hopefully I'll be back with a working networked grill at some point soon!
Edit, it's been about 50minites since I reset the grill and left it on standby, I just opened the app on my phone and it shows the grill as "Connected"! and in standby. I powered it up, firmware is back to 2.0
I'm back in business, just in time for my Super Bowl cook!
I just followed the directions above on my T850, it did allow a hard reset, back to rev 1.1.6. I deleted and re-loaded the app and provisioned the grill back onto my WiFi with a new grill name. It is not connected to the app but It's now sitting in standby and will update its firmware back to 2.0, soon I hope.
I'll be manually roasting up tenderloin sliders and smoked triple cheese mac-n-cheese for our super bowl party today. But hopefully I'll be back with a working networked grill at some point soon!
Edit, it's been about 50minites since I reset the grill and left it on standby, I just opened the app on my phone and it shows the grill as "Connected"! and in standby. I powered it up, firmware is back to 2.0
I'm back in business, just in time for my Super Bowl cook!
Last edited:
Twofintuna
New member
I emailed traeger the other night, will document the response here for everyone else:
Hello Ian,
My name is Warren. Thank you for reaching out to Traeger for assistance.
We are very sorry we have been unable to resolve the connectivity issues you are experiencing as quickly as we would like and as you deserve. Our Digital Technology Team has been working very hard this week on a solution to resolve the issue you and other customers are experiencing in a way that makes it as effortless as possible for you.
We have been working on creating troubleshooting steps to share and are even finding ourselves that they can be difficult to follow as there are multiple app versions, phone versions, and operating systems to consider, which makes documenting easy-to-follow troubleshooting a challenge.
The good news is that our Digital Technology Team is close to completing work on an over the air update to resolve the issue without putting effort on you with complex troubleshooting steps.
We simply ask that you turn the power switch on the back of your grill to ‘ON’ and leave the grill in sleep or idle mode. This will prepare your grill to receive the update as early as next week, which should repair your connectivity and get you back to enjoying your WiFIRE experience.
In the meantime, we want you to continue to enjoy amazing food on your Traeger. Rest assured, while your connectivity may not be functioning properly at this time, your Traeger grill should still work perfectly using the manual controls. Just be sure when you complete shutdown, to leave the power switch on.
Additionally, we are creating a new page on our website where we will be posting the latest updates on this issue and will use this landing page going forward to provide our customers the latest news and updates. We’ll get this landing page posted soon at www.traegergrills.com/updates.
Thank you for your patience. Traeger something delicious!
Hello Ian,
My name is Warren. Thank you for reaching out to Traeger for assistance.
We are very sorry we have been unable to resolve the connectivity issues you are experiencing as quickly as we would like and as you deserve. Our Digital Technology Team has been working very hard this week on a solution to resolve the issue you and other customers are experiencing in a way that makes it as effortless as possible for you.
We have been working on creating troubleshooting steps to share and are even finding ourselves that they can be difficult to follow as there are multiple app versions, phone versions, and operating systems to consider, which makes documenting easy-to-follow troubleshooting a challenge.
The good news is that our Digital Technology Team is close to completing work on an over the air update to resolve the issue without putting effort on you with complex troubleshooting steps.
We simply ask that you turn the power switch on the back of your grill to ‘ON’ and leave the grill in sleep or idle mode. This will prepare your grill to receive the update as early as next week, which should repair your connectivity and get you back to enjoying your WiFIRE experience.
In the meantime, we want you to continue to enjoy amazing food on your Traeger. Rest assured, while your connectivity may not be functioning properly at this time, your Traeger grill should still work perfectly using the manual controls. Just be sure when you complete shutdown, to leave the power switch on.
Additionally, we are creating a new page on our website where we will be posting the latest updates on this issue and will use this landing page going forward to provide our customers the latest news and updates. We’ll get this landing page posted soon at www.traegergrills.com/updates.
Thank you for your patience. Traeger something delicious!
TheSpann
Member
My Traeger will not reset to factory settings! Settings/About/Press Ignite until Trager logo shows, then it turns off. But when I start it again its still 2.0...
"We simply ask that you turn the power switch on the back of your grill to ‘ON’ and leave the grill in sleep or idle mode. This will prepare your grill to receive the update as early as next week, which should repair your connectivity and get you back to enjoying your WiFIRE experience. "
Great! If the smoker had a working network....
"We simply ask that you turn the power switch on the back of your grill to ‘ON’ and leave the grill in sleep or idle mode. This will prepare your grill to receive the update as early as next week, which should repair your connectivity and get you back to enjoying your WiFIRE experience. "
Great! If the smoker had a working network....
After receiving the same email response from Warren to my email inquiry on my WiFire issues, I saw a posting from Sublimese who had the same grill as mine and got his to work. I followed the detailed instructions that was posted and my grill is back online and running like it should!
- Joined
- Jun 10, 2019
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- Location
- Corona Del Mar, California
- Grill
- Timberline 850
You didn't mention your model grill, some, like my Timberline are 1.6 when reset and go to 2.0 with later update. Other models update to 3.0 so yours might be rolled back correctly for its model.
Once reset re-download the app and try to provision onto your WiFi. I did give mine a new name as well for this procedure.
TheSpann
Member
Its a 780 Pro and should be 1.6 something. But I might not turned it of after reseting it? As soon as I get home this evning I will test to reset again.
Later this week I will get a new control for my Treager and hopefully it will work togehter with my 780.
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