bkelley02
New member
The update also fixed the issue with my meat probe being too far off temp to calibrate. Now both are right on. I feel a whole lot better about this purchase now. I just hope it holds.
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Pro 575 Not Achieving Temperatures
- Thread starter scase
- Start date
Morbz
New member
Got my replacement RTD, wrong part.... Saw that my grill firmware was updated, ran through lots of temp tests. All passed!!! Finally. 450 is 450, 200 is 200.
bkelley02
New member
When you're all checking the temp, where are you placing the ambient probe for comparison? Mine was dead on cooking until i turned up to450 to burn off the stuff on the grate. At that point, my iGrill was showing 560 while the Traeger was showing 453. I had the probe on the same side as the traeger probe but closer to the front if the grill. I'm going to try it again tomorrow but it held the temp and was within 1 degree while i was cooking at 225 and 250.
Morbz
New member
I always have my oven thermometer dead center of the grill when testing.
KirkP
Member
Ha, even as a happy owner of a RecTec Stampede, I'm really glad that they finally fixed the problem. Of course, I do prefer the excellent customer support from RT compared to Traeger..... (yes, passing jab)
Last week I called 5 times and got the runaround. I asked for the new firmware 01.01.02 as it seemed to fix the issue.
I was told by support that it does not make sense a firmware issue would be the fix as that only controls the app and that the grill must be dirty. They wanted me to turn the grill on and set it to 450’ so they could see what was going on. Great, I did that... went to 450’ per the controller. Except my oven temp gauge read 340’ they said everything was fine from what they could see. When I tried to explain to them the temp was off they said they do not recommend using a different thermometer.
You would think they could train these people with the knowledge to back up their claims and to stop spewing garbage from their mouths.
So I did end up finally receiving the new firmware and all is working much better.
I am now going to disconnect this from WiFi before they go messing with it and screw it back up!
For those that are going to be the Guinea pigs please keep this thread updated.
It would be great if they could include firmware that allows you to manually update and the ability to go back to a previous version.
I was told by support that it does not make sense a firmware issue would be the fix as that only controls the app and that the grill must be dirty. They wanted me to turn the grill on and set it to 450’ so they could see what was going on. Great, I did that... went to 450’ per the controller. Except my oven temp gauge read 340’ they said everything was fine from what they could see. When I tried to explain to them the temp was off they said they do not recommend using a different thermometer.
You would think they could train these people with the knowledge to back up their claims and to stop spewing garbage from their mouths.
So I did end up finally receiving the new firmware and all is working much better.
I am now going to disconnect this from WiFi before they go messing with it and screw it back up!
For those that are going to be the Guinea pigs please keep this thread updated.
It would be great if they could include firmware that allows you to manually update and the ability to go back to a previous version.
bkelley02
New member
Before the fix, i was told my temp discrepancy of 50 degrees was because I started the grill with the cover open until the fire caught and then closed it to warm up.
Brickster
New member
I am getting the trager today and will be setting it up. Does anybody know if it will automatically update to the newer software when I'm going through the setup process?
IMHO, we are dealing with a company that has a history of making really great grills but they were a little green when it came to releasing and supporting a mass market, online/internet connected product. Adding wifi connectivity, mobile phone support and the new D2 controller software seems to have overwhelmed their customer support department. Just remember, with the older models, all the customer support people needed to do is a quick triage on the problem and then send out a replacement part. Now there are hardware issues and software issues to deal with and the software updates require extensive testing prior to release so that they don't cause other issues. My only complaint is that Traeger could have done a better job communicating with their affected customers (maybe via a blog on their website), and providing guidance on the resolution time. I think people would have felt much better knowing there was a software issue and a fix was on the way shortly.
That being said, I'm very happy with my Pro 575. I've been enjoying meals on it for 2 months despite the issues and I am thrilled that all the issues have been resolved.
Smokey Black
New member
It was a shift to a new technology and they new problems would araise, but i think they must of miscalculated it. lol Glad they got it sorted out.
Brickster
New member
How do you get the update? I just got mine, hooked it up and it nowhere close to temp.
Download the Traeger app on your phone and use it to connect to your wifi network at home. Once the grill is connected to the internet, it will just automatically update and solve the temperature problem.
KirkP
Member
It's certainly true that the new Pro grills are a lot more complicated than the last generation of Traeger grills, but it still doesn't explain how they could release hundreds (thousands?) of these into the market without testing whether they perform properly. Since in the end this required a software fix, it obviously wasn't just a bad batch of hardware that was the culprit, i.e., it was there in all the 575s. I'm glad they finally got it fixed and if I still had my Pro 575 I would be happy, but I'm not going to give Traeger any sort of pass on this whole fiasco.
Traeger Photos
Traeger Photos
