I cannot connect via Wifire. I have tried everything already. Now what?

[Tom VA]

You'll likely need to follow the steps in this comment on another thread about the same issue: https://www.traegerforum.com/threads/failed-to-download-certificate-files.782/page-7#post-5408

Hi
I bought the Traeger so cooking is simple. Everything was fine until the most recent update. My grill and app software are up to date but when I hit connect to grill on my app it says “signing in please wait” forever. If I close the app and open it again I just get the Traeger logo with a wood background. I’ve shut down my phone, tried different devices, and reloaded the app multiple times I spent an hour with customer service so they are escalating the problem but I’m still waiting.
Some people mention reconnecting the grill to wifi. Is there a way to do this from the grill. I just get the Traeger WiFi specs under wifire.
Should I try to reset to factory settings and start all over with grill app downloads?
BTW The link above is way too complicated for me.

 

[Tom VA]

Hang in there, they really improved the software two weeks ago but unfortunately screwed up the rollout with a connectivity bug as well.
Questions for you,
1- is your grill connected to your WiFi, powered on and go into the WiFi menu to see if it shows connected to your network.
2- check the "About" screen to see what firmware version you are on.

They just released a new version of the app for iOS last night that is supposed to help with connectivity but you need to verify that the grill is connected to your network. The grill logs onto to your network anytime the main power switch is on, even with the display off. They suggest leaving the grill in this standby mode for a few days to ensure that the grill automatically updates itself to the most recent software version.

Good luck, report back!

 

[ScotchnSmoke]

So I guess those of us with Android devices are just chopped liver? I have all the latest versions; the one for the smoker and the app, have never turned it off, shows a good wifi signal...but still no connection to my phone. And never have had a response to my email from Traeger! And who has time to sit on the phone cue behind 30-50 other people? I will never recommend Traeger to anyone I know. This is a mess.

Oh, and I had a nice signal and communication with the smoker before all this crap!

 

[TheSpann]

So I guess those of us with Android devices are just chopped liver? I have all the latest versions; the one for the smoker and the app, have never turned it off, shows a good wifi signal...but still no connection to my phone. And never have had a response to my email from Traeger! And who has time to sit on the phone cue behind 30-50 other people? I will never recommend Traeger to anyone I know. This is a mess.

Oh, and I had a nice signal and communication with the smoker before all this crap!

I had the same issue as you, latest version in the phone(android) and latest in the Traeger. But I just deleted/forget the Traeger wifi connection in the phone. And then it worked again.... I spent loads of hours testing app versions and trying to reset the grill. And just delete the wifi to the grill and it worked again...

 

[ScotchnSmoke]

I had the same issue as you, latest version in the phone(android) and latest in the Traeger. But I just deleted/forget the Traeger wifi connection in the phone. And then it worked again.... I spent loads of hours testing app versions and trying to reset the grill. And just delete the wifi to the grill and it worked again...

Thanks for the tip. Getting ready to head to Ls Vegas to drown my sorrows, but I'll give it a try when I get back.

 

[SpringSW1983]

My grill indicates I have version 2.0. I’m also running the app version 1.4.2 which was updated just a couple of days ago. When I try to connect and set up the wifire, my grill initially communicates with my home network and even gets to the point where it indicates it is downloading files. It’s at this point I get the “error provisioning grill” message. I as well have called Traeger. They had me restart phone, grill, network which I did. Still the same message. Although their “wizard” suggests resetting the grill by navigating to “About the Grill” , pressing that, then pressing ”ignite” until the grill restarts - that no longer works. I was told by the Traeger rep they know this restart procedure no longer works. I also went by the local Ace Hardware store where I purchased the grill last fall - they are aware of the problems as they have had numerous complaints. Ace could not offer any solutions other than to say they would call the Traeger rep. I’ve emailed the form to Traeger after going through the “wizard” procedure but have yet to hear back. Any suggestions appreciated. Thanks

 

[SmokeyT]

I would try deleting app and forgetting network on grill.. reinstall app and pair phone to grill again

 

[SpringSW1983]

Thank you Smokey - I tried that. Was able to delete app but I have not way to “forget” the network on the grill. The network right now on the grill is a “Traeger” network - not my home network. I cannot reset grill by going to “About Grill” and holding down “ignite” as suggested on the “Wizard.” Thanks for your help though. I really appreciate it.

 

[ScotchnSmoke]

My grill indicates I have version 2.0. I’m also running the app version 1.4.2 which was updated just a couple of days ago. When I try to connect and set up the wifire, my grill initially communicates with my home network and even gets to the point where it indicates it is downloading files. It’s at this point I get the “error provisioning grill” message. I as well have called Traeger. They had me restart phone, grill, network which I did. Still the same message. Although their “wizard” suggests resetting the grill by navigating to “About the Grill” , pressing that, then pressing ”ignite” until the grill restarts - that no longer works. I was told by the Traeger rep they know this restart procedure no longer works. I also went by the local Ace Hardware store where I purchased the grill last fall - they are aware of the problems as they have had numerous complaints. Ace could not offer any solutions other than to say they would call the Traeger rep. I’ve emailed the form to Traeger after going through the “wizard” procedure but have yet to hear back. Any suggestions appreciated. Thanks

My problem is a little different than yours but very close. I have all the latest versions and after the updates my grill would no longer communicate with the app; says offline no matter what I try. So here's the interesting part:
A couple of weeks ago I sent Traeger an email outlining my issues and even copied the local Ace Hardware store. I was out of town last week and while gone received a canned email response from Traeger (on my home computer) that they hadn't heard from me regarding my issue so they were assuming my issue was fixed and if I didn't respond withing 24 hours they would close my case. Of course the next day I got another email closing my case! I never even knew I had a case!

So I fired off a response to the emails but of course have heard nothing. I'm about ready to file a complaint with my credit card company and request a chargeback. I've never dealt with an American company that is so unresponsive...just sad.

 

[Kjones73us]

I cannot even get mine to connect to our Wifi at all. I have tried the app instructions several times. Traeger customer service has been no help over the past couple weeks.

Does the app on your phone always swap from your home Wifi over to connect to the grill's Wifi after you scan the QR code and then tries to switch/ connect back to your home Wifi? After I scan the QR code and my phone connects to the Traeger wifi, it never gets to the home wifi.

I have the same problem. I cannot name the grill because the app won’t connect. It then knocks my phone off my network and connects to the WiFi signal from the grill. I’ve put in another router that is only broadcasting a 2.4 ghz signal and that is located about 8 feet from the grill just inside the window But that did nothing to help. I’m at a loss as I’ve only put the grill together a week ago. Customer service said I would hear from someone in 72 hours. That didn’t happen. It is frustrating to say the least. If I’m looking at weeks before I receive communication then just tell me that. It would settle with me far better than telling me a false time frame. I’m beginning to question my purchase.

 

[bnv85k9]

I had issues with my Pro 575 for 9 months before getting my Traeger fixed. I was able to use wifire for about a month after I bought it and then one day it wouldn't connect. I tried reseting my wifi & Traeger, hard resets, using multiple devices (Apple and Android), creating separate wifi settings, reverting to previous iOS on my phone and even switched internet providers. I spent countless hour on hold with Traeger and ended up in an email conversation with their upper level techs trying to fix my problem.

I was about to write Traeger off until relief was found. The tech I was talking to suggested they could delete my profile from their system and start over. For some reason it worked. I made sure I had the current app version and started over creating new email account just in case, and made a new login and profile. It worked so I had them delete that profile so I could use my regular email. Re-created another profile with my normal email address and I haven't had a problem since.

If you can get a tech on the phone to delete your account, have them and see if that works. Hope this helps anyone that's having these issues.

 

[ScotchnSmoke]

I have the same problem. I cannot name the grill because the app won’t connect. It then knocks my phone off my network and connects to the WiFi signal from the grill. I’ve put in another router that is only broadcasting a 2.4 ghz signal and that is located about 8 feet from the grill just inside the window But that did nothing to help. I’m at a loss as I’ve only put the grill together a week ago. Customer service said I would hear from someone in 72 hours. That didn’t happen. It is frustrating to say the least. If I’m looking at weeks before I receive communication then just tell me that. It would settle with me far better than telling me a false time frame. I’m beginning to question my purchase.

Trust me, you won't hear anything. I've sent emails in response to the response I finally got after filling out the trouble shooting form. That was a week and a half ago - still nothing. My guess is they have ef'd this whole thing up so badly that the y have no idea how to fix it so they're just avoiding us. Can't tell you how irritating it is the keep getting their emails with recipes while still not being able to operate my grill.

 

[ScotchnSmoke]

I had issues with my Pro 575 for 9 months before getting my Traeger fixed. I was able to use wifire for about a month after I bought it and then one day it wouldn't connect. I tried reseting my wifi & Traeger, hard resets, using multiple devices (Apple and Android), creating separate wifi settings, reverting to previous iOS on my phone and even switched internet providers. I spent countless hour on hold with Traeger and ended up in an email conversation with their upper level techs trying to fix my problem.

I was about to write Traeger off until relief was found. The tech I was talking to suggested they could delete my profile from their system and start over. For some reason it worked. I made sure I had the current app version and started over creating new email account just in case, and made a new login and profile. It worked so I had them delete that profile so I could use my regular email. Re-created another profile with my normal email address and I haven't had a problem since.

If you can get a tech on the phone to delete your account, have them and see if that works. Hope this helps anyone that's having these issues.

Wow...how were you able to get a tech on the phone? I've waited up to an hour and still had no luck. Only thing I've gotten is a placating email with a promise of a return call that never came. Glad yours worked out.

 

[JzSouza]

hi mate. I am at the same boat. Just got my Pro 575 and can’t get past the nickname part.

just connected it again to the wifi.
Does the Traeger updates automatically or do I have to prompt it?

cheers

 

[ScotchnSmoke]

hi mate. I am at the same boat. Just got my Pro 575 and can’t get past the nickname part.

just connected it again to the wifi.
Does the Traeger updates automatically or do I have to prompt it?

cheers

Greetings to "Down Under",

Mine updated on its own. Just leave it plugged in and it should update. Unfortunately that's when mine died, after the update. It worked fine before that. And so far, for weeks, no actually going on months now, nothing but lip service from Traeger...that is when I can get someone from Traeger to respond at all. So hopefully you'll have better luck.