System Update Fix

[Corners]

The first thing I did was forget WiFi on the grill. Then opened the app and clicked on the grill at the bottom, then selected remove grill.

Never had an issue removing it from the app to be honest

Well I TRIED that to no avail. Their app is totally frozen. When I clicked on the grill at the bottom is took me to where all the grills were. ??

 

[RemE]

I went through this process FIVE times and the app is still stuck!! ?

Sorry for the frustration, I have spoken to Traeger support many times without issue. I was a field engineer for many years, patience and kindness go a long way.

I just replaced my controller today. It had a wonky control dial, it made manual temp adjusting a pain.

Here's what I did;
1- opened the iPhone app and removed the old grill.
2- deleted the app and data.
3- re-installed I app and signed into my Traeger account.
4- went to phone settings and set my wifi to connect to my home's 2.4ghz network.
5-Replaced the controller in the grill, and placed the new QR Code sticker inside the pellet lid, over the old one.
6- powered up the grill.
7- opened the app and selected "add grill"
8- it verified that I was on my home network, had me enter network password.
9- it then asked have me scan the QR Code sticker, then connected to the controller's network (Trager-xxxx).
10- it then connected directly to the grill and passed my wifi network info to the controller which then connected to my home network.
11- it then downloaded files, rebooted, and connected to my home network.
12- the app verified the wifi connection and led me to name the grill, completing the install.

My Firmware is now 02.00.01, the old one I just pulled out was 02.00.02 but they aren't updating any higher right now.

From experience, sometimes you have to do this more than once.

Also, while I was swapping out the controller, I noticed that the grill Temp sensor is a K Type thermocouple. That's a good quality, high temp capable setup!

 

[Ek575]

Well I TRIED that to no avail. Their app is totally frozen. When I clicked on the grill at the bottom is took me to where all the grills were. ??

I guess you've already tried it but uninstalling and reinstalling the app is one way. Alternatively try it from another phone, just to rule out that side of it.