**Read before buying**

[ElGallo]

***Read before purchasing***

My Traeger Silverton 620 Pellet Grill (Model TFS62GVF) has a glaring manufacturing defect—a hole in the bottom metal. This isn’t normal wear and tear or neglect, as I diligently clean the grill after every use. Tragically, the hole has caused the grill to catch fire twice, severely compromising its functionality and safety. Consequently, it’s essentially useless. Despite my meticulous care, this isn’t the quality product I expected from Traeger. Their customer service used to be world-class, but that seems to be a distant memory. After nearly two hours on chat with Traeger customer service, they offered me a mere 15% discount on a new grill. I was shocked to learn that a $1000 grill is considered disposable. So, buyers, beware—Traeger’s product and service have taken a significant hit!

 

[midwest]

How long have you had it?

 

[JeffOsorio]

That sounds incredibly frustrating especially after taking such good care of your grill. It’s disappointing to hear about both the defect and the lack of adequate support from Traeger. Thanks for sharing your experience it’s a good heads up for anyone considering a purchase. Have you looked into third party repair options or is the damage too extensive?

 

[jacobjoseph]

Wow, that's sound not good, but it not always happen

 

[IEJoe]

As companies grow so does their head, gets big. As soon as another decent company shows up offering better service , technology they wake up and realize they blew it. There is a saying once that customer walks out that door they are someone else’s customer. Always look at return policy wherever you buy. If bought with a credit card you can dispute the purchase.

 

[ashby777]

***Read before purchasing***

My Traeger Silverton 620 Pellet Grill (Model TFS62GVF) has a glaring manufacturing defect—a hole in the bottom metal. This isn’t normal wear and tear or neglect, as I diligently clean the grill after every use. Tragically, the hole has caused the grill to catch fire twice, severely compromising its functionality and safety. Consequently, it’s essentially useless. Despite my meticulous care, this isn’t the quality product I expected from Traeger. Their customer service used to be world-class, but that seems to be a distant memory. After nearly two hours on chat with Traeger customer service, they offered me a mere 15% discount on a new grill. I was shocked to learn that a $1000 grill is considered disposable. So, buyers, beware—Traeger’s product and service have taken a significant hit!

Agree, our grill is less than 6 months old and consistently turns off the power-ever since we purchased for our new house. I need to pull it apart completely to change out elements and have already paid an electrician to ensure it wasn't a wiring problem. Highly disappointed at the lack of quality. Of course, can't return after 90 days and took us that long to figure out it wasn't a problem with the house.