Outdated Firmware and Config

[dunawayfamily]

LOL That is awesome. They are sending me a new controller. This would be a costly screw-up if they are not telling their CS and they are just sending out new controllers to everyone who complains. The CS did send me to their manager who confirmed they needed to send me a new controller.

How did you get to a CS in a few minutes? It took me days of being on hold!

They've been sending out a lot of replacement controllers ... I am guessing they have Grill UUID value / lot #s where they believe/know the firmware will be susceptible to corruption, and so they are proactively taking the step to replace in advance of the fix, in case the impacted controllers will need to be replaced anyways ...

The wait time to speak to Customer Service for Order Inquiries (Option #1) on their auto-attendant was less than 10 minutes ... after I verified that my partially shipped order is still "in process", and I should expect the remainder in the next week, I then asked the rep if they were on the Support Team, he replied yes, and we had the discussion ... I get the sense that the outsourcers handling many of the customer calls do not have access to the Order system, thus the person I spoke with was more than likely a Traeger FTE, so using the need to discuss an open order got me to a real Traeger employee ...

 

[KevinJ]

They told me yesterday that all updates were put on hold due to some grills controllers becoming bricks with the new update. It is interesting that they are not telling all their CS reps. Since they did not know this they are sending me a new controller (and my grill is brand new).

They said updates should be pushed later this week. I wont hold my breath!

 

[dsmero]

They told me yesterday that all updates were put on hold due to some grills controllers becoming bricks with the new update. It is interesting that they are not telling all their CS reps. Since they did not know this they are sending me a new controller (and my grill is brand new).

They said updates should be pushed later this week. I wont hold my breath!

Sounds like you'll have a backup controller on your hands. Their loss as far as I see it.

 

[dunawayfamily]

They told me yesterday that all updates were put on hold due to some grills controllers becoming bricks with the new update. It is interesting that they are not telling all their CS reps. Since they did not know this they are sending me a new controller (and my grill is brand new).

They said updates should be pushed later this week. I wont hold my breath!

When they send a replacement controller, do they request/require you to send back the old controller?

 

[KevinJ]

They want me to return either the old or new one.

When they send a replacement controller, do they request/require you to send back the old controller?

 

[jmagnus53]

I received shipping notification on the new controller to arrive next week. No mention of return but will see what the package says.

 

[jmagnus53]

Just received my new controller. Installed and it downloaded and updated. Firmware is still 02.00.01 and Config is stepped back to 04.015. I'll leave it plugged in and we'll see if it updates.

p.s. - with new controller, set grill to 180. It reached about 175 and then fell all the way back to 140 and SLOWLY creeped back to 170's; never reached 180. Later did some brats at 350; reached and held temp well.

 

[dunawayfamily]

Just received my new controller. Installed and it downloaded and updated. Firmware is still 02.00.01 and Config is stepped back to 04.015. I'll leave it plugged in and we'll see if it updates.

p.s. - with new controller, set grill to 180. It reached about 175 and then fell all the way back to 140 and SLOWLY creeped back to 170's; never reached 180. Later did some brats at 350; reached and held temp well.

I believe your experience with deploying the new controller is consistent with what everyone else is seeing at present, and that the "approved" firmware version for updating is now 2.00.01 until they release the programmatic "fix" to resolve the issues that came about when 02.01.02 was being actively pushed (i.e. a subset of controllers were unexpectedly shutting off) ... we can assume that the fix will increment the version number to something greater than 02.01.02 once it is live ...

Given your Config Version of 04.015, you still should be able to select 500 degrees for a max temp ...

Various people are reporting that Traeger Support has told them the fix updates will release by this week's end ... I would take that with a grain of salt ... if we follow the past history of update releases from Traeger, even after a release has caused issues for a subset of controllers (i.e. January), it still was approximately 60 days between releases, and if that continues to hold true, then the 2nd-3rd Week of July is probable ...

Lastly, the January Updates caused havoc around the Super Bowl ... the May Updates caused havoc over Memorial Day Weekend ... releasing updates this close to the July 4th Holiday would be "risky" given their track record to date ...

 

[Francwa73]

I believe your experience with deploying the new controller is consistent with what everyone else is seeing at present, and that the "approved" firmware version for updating is now 2.00.01 until they release the programmatic "fix" to resolve the issues that came about when 02.01.02 was being actively pushed (i.e. a subset of controllers were unexpectedly shutting off) ... we can assume that the fix will increment the version number to something greater than 02.01.02 once it is live ...

Given your Config Version of 04.015, you still should be able to select 500 degrees for a max temp ...

Various people are reporting that Traeger Support has told them the fix updates will release by this week's end ... I would take that with a grain of salt ... if we follow the past history of update releases from Traeger, even after a release has caused issues for a subset of controllers (i.e. January), it still was approximately 60 days between releases, and if that continues to hold true, then the 2nd-3rd Week of July is probable ...

Lastly, the January Updates caused havoc around the Super Bowl ... the May Updates caused havoc over Memorial Day Weekend ... releasing updates this close to the July 4th Holiday would be "risky" given their track record to date ...

Right, but releasing it this weekend would make sense though, it's Father's Day Weekend... they killed my IW650 right before Memorial Day..

 

[dunawayfamily]

Right, but releasing it this weekend would make sense though, it's Father's Day Weekend... they killed my IW650 right before Memorial Day..

Oops ... yeah I spaced on this weekend being Father's Day Weekend ... so given their less than stellar track record in 2020 ...

 

[KevinJ]

Anyone get an update yet?

 

[dunawayfamily]

Anyone get an update yet?

Nope - nothing posted here either (https://www.traegergrills.com/status) ... at this point, releasing anything before July 4th Weekend would be "risky", given their track record this CY ... still betting it will be the 2nd/3rd Week of July per their normal cadence since November 2019 ...

 

[EddieH]

Firmware 2.00.01 is the January Release ... Config Version 04.016 for the PRO 575 was initially released in March to a subset of WiFIRE Controllers, and went "wide" release around May 19th ... the current Firmware for all WiFIRE Controllers is 2.01.02 - if you leave it powered on and do not receive the update within 24-48 hours, it may be due to Traeger pausing the update while they deal with the fallout of a lot of WiFIRE Controllers shutting off unexpectedly once they received the May Updates

 

[EddieH]

My latest Confir version is 05.008

 

[dunawayfamily]

My latest Confir version is 05.008

We are in the 2 week window of time when Traeger historically has released updates approximately every 60 days ... highlighted some info below regarding past behavior of Config Version updates only applying when a Firmware Update is installed first ... when the May 2020 Update release was "live" (May 18th-27th), the Firmware Update came down first, followed by the Config Version 12-24 hours later ... the WiFIRE Controller had to stay powered on during this entire time frame in order for both updates to be installed ... for those who powered off the WiFIRE Controller after receiving the Firmware Update, they never received the Config Version update on it's own ... supposedly, Traeger is working to change that behavior (i.e. Config Version updates can be applied separate of Firmware updates), so we will have to see if that is covered in the July Update Release Notes ...

From another thread ...

No updates beyond Firmware version 02.00.01 have been actively pushed since May 27th, due to the issues a subset of D2 WiFIRE Controllers were experiencing with 02.01.02 (unexpected shutdowns) ... 500 degrees is implemented through the Config Version file, and it does not appear as though the Traeger Cloud back-end will apply updates to the Config Version file independent of doing a full set of updates (Firmware + Config Version) ...

The July Update release should be forthcoming this week (July 13-19), or the following week (July 20-26), given Traeger's historical cadence of releasing updates approximately every 60 days ... you should expect an increment in the version number for Firmware to something greater than 02.01.02 ... updating Config Version values beyond what is listed up on the WiFIRE Status Page (https://www.traegergrills.com/status), is an unknown ... monitor the WiFIRE Status Page over the next 2 weeks - it will be updated at some point ...