dunawayfamily
Active member
- Joined
- Apr 23, 2020
- Messages
- 537
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- Location
- King County, WA State, US
- Grill
- PRO 780
I have a Pro 780 that I purchased a month ago. My Firmware is 02.00.01, so I am about 3 revisions behind. I called Customer Support and asked how I can get an update and the guy told me that they are not pushing any more updates until the next one is released. I asked if there was a way for me to force my grill to pull the latest update and he said no, and an email would go out telling me to turn my grill on when the update is available. So I am stuck until then. No 500 degree capability.
Firmware 02.01.02 was causing a subset of WiFIRE Controllers to unexpectedly shutoff, so they put that update on hold on May 27th ... once that happened, 02.00.01 became the "shipping" update, so in that regard, you are as up-to-date as many others who purchased in the past couple months ...
Traeger's Cloud back-end only PUSHes down updates to registered Grill UUIDs ... there is no way to PULL an update from an end-user perspective ...
To date, Traeger Customer Service is probably not a great source for accurate/up-to-date information ... I will be surprised if you receive an email from them ...
Lastly, the ability to select 500 degrees is not a function of Firmware, but a feature update made availabile via the Config Version file ... for a PRO 780, 500 degrees became available with 03.009 ... 03.010 is the current version ... assuming you have 03.007 running on your WiFIRE Controller ...