RJ101
New member
Update: contacted Traeger support. Waste of time. Said I should use a more reliable temp probe - like Traeger! Nevermind that above about 210 the controller stops displaying the temp and says probe hot - fell out of meat. Tried to tell me that cooking in the sun could be the problem - "like leaving the windows up on your car in the summer." Didn't seem to hear me that it had not been a problem until a couple of months ago (like last year well over 100 degree days). Didn't want to mention the insulation even though that should help cut down on any effect of the outside on the smoker chamber. Says there is no way to downgrade the controller firmware or reset to factory. Said the holding the ignite button on the about smoker screen is only to reset the wifi - even though it did not reset the wifi when I did it multiple times. At the end, wound up sending me a replacement thermocouple and said that should fix it - even though we verified that the existing thermocouple was sending the correct temp. So, back to square one.Well, I wanted to test the theory that the update was a problem, but can't get my controller to factory reset. While on the about grill screen I hold the ignite button for 10 seconds until the logo appears and the controller then shuts off. I even unplugged the smoker and power cycled it to completely drain the power. No joy. When turn it on, nothing has reset; still the same firmware, wifi and grill name present.