Woodridge and Woodridge Pro FAILURES

[SmokeDance]

I bought the Woodridge and was very excited, but immediately had problems. It wouldn’t heat up. It kept shutting off. I worked with their tech-support probably seven times I thought it was working. Then I had a party to break it in and during the cook, it died, ruining the entire meal for everybody. I will tell you that the Traeger technical support is an absolute disaster and a nightmare. They talked me into getting a Woodridge pro which I did and I must tell you returning the other one was an absolute pain nightmare. Regardless I got the Woodridge pro here and it’s even worse. I couldn’t get it to heat up past 300. I couldn’t get it to stay on with both of them it’ll heat up and then suddenly just start dropping and dropping and dropping and dropping until it shuts off or it’ll just shut off out of nowhere. Their technical support people have been horrible. They got into an argument telling me that I’ve cooked food on this five times and I’ve never even been able to season it. they sent me out additional parts that I’m supposed to now take apart this thing and replace certain parts and then go and return them. I can honestly tell you that this is the biggest piece of garbage trash that I have ever dealt with in my life. It’s hard to imagine this company is still in business. They’re also telling me that I have to go and return it and I have no way of doing that like I’m gonna put it on the back of my car and drive it there. It’s just ridiculous. I would stay away from Traeger entirely.

 

[Manannan]

At face value this is a poor reflection on both the Traeger Woodridge and the CS, did you get any error codes displaying at any time?

It seems that Traeger routinely appear to expect customers to set about fixing problems on brand new units straight out of the box! With this in mind and with both the Traeger's I have bought I got the (Platinum) dealer to assemble and deliver the unit with an albeit only verbal agreement (witnessed!) that if there were any problems they would collect it and be responsible for fixing / replacing if necessary! To be fair they offer the assembly service to all customers and I have had no significant issues with either unit but it did offer some piece of mind.

Imagine if a car company for example applied the same logic of customers having to partially assemble and fix newly purchased vehicles!

 

[SmokeDance]

I’m giving up on Traeger moving to pit boss TY for replying to me

 

[Larry MacDonald]

Sorry you are having problems. I bought mine a month ago from Home Depot.
They assembled and delivered it. I have not had any issues. The breakin went fine and I have smoked chicken wings and burgers. The heat held perfectly throughout the smoke. I used the app on my phone and checked regularly. The temperature varied + or - 10 degrees the whole time.
I used both probes and they also worked great.
I happened to meet the rep at Home Depot the day after it was delivered. He spent more than half an hour giving me advise and going over the features.
Again, sorry you are having issues.

 

[Manannan]

They assembled and delivered it.

He spent more than half an hour giving me advise and going over the features.

Personally I think any reputable dealer should at least be offering this service (free of charge or nominal assembly / delivery fee only) and it is up to the customer to accept or decline given that Traeger's are a considerable investment. Perhaps it would head off at least some of the issues encountered by new users notwithstanding there are clearly some lemons out there!