Whf95222
New member
Good luck. I owned two pro 575 Neither one of them would keep a low temperatures. Set it at 180 and it would stay at 210 to 220. Got my money back.I have owned a 575 Pro for three months and it has never worked correctly. I've already had to change the control board out one time and I've had 3-4 long phone sessions with their support team (who are all nice and helpful) At present the unit will not maintain anywhere near the 180 degree temp. It ignites then quickly gets to 218-220 and hovers around there. Temp here is 84, there is almost no wind, I am using new Traeger pellets, etc. etc. I've tried to get the low temp set several times. I even turned down the temp to the lowest setting - 165 degrees and it still hovers around 210 - 212. I understand it is not designed to hold precisely 180, but it should bet within a few degrees in this weather. Certainly holding 36-40 degrees above the recommended temp is not acceptable. I can document all this with time stamped photos of the app.
Today after it was holding at 220 for 45 minutes I tried opening the door to let it reduce the temp, which it did, but it quickly ran back up to 218 within 2 minutes of closing the door.
If I could get a full refund on this item I would. It has never worked correctly and I dread even turning it on. I plan to call them again Monday to see what my options are.
Can anyone assist.......????