Help! Need HELP

[beach bbq man]

Bought the new 575 Pro... used a couple of times love it no issues. Fired it up this morning starting loosing heat after 2 hrs so I shut it down. Waited for cool down, fired it back up and it smoked like it was about to explode..... massive massive amounts of smoke.... then smoke clears and the temp is set for 225 and it goes into Wide Open mode and temp reaching over 500 and wont come down....... went through the same process again, cool down check everything and restart...... happened again for the second time.... made several calls no one has a clue...... new grill and very frustrated

 

[JordanK]

Remove the drip pan and the metal thing over the fire pot and have a look to see what’s in the fire pot. Probably full of ashes and pellets. Vacuum it out and try again. I’ve been vacuuming the grill out after every other use and I’ve had no issues. Most issues are caused by ashes and excess pellets in the fire pot.

 

[beach bbq man]

Yup tried that too. Same issue

 

[primeone]

First of all, welcome to the forum! Sorry to hear about the issues.

What brand of pellets are you using?
What are the weather conditions? Could the pellets be damp?
What version of firmware is the controller running?

 

[beach bbq man]

Pellets are Traeger No shouldn’t be damp brand new bag. Firmware not sure. Where is that located

 

[JordanK]

Pellets are Traeger No shouldn’t be damp brand new bag. Firmware not sure. Where is that located

Check the D2 controller on the grill. Look under settings - About Grill. Should be Version 01.01.01 Config 4.010

 

[beach bbq man]

Check the D2 controller on the grill. Look under settings - About Grill. Should be Version 01.01.01 Config 4.010

 

[primeone]

Pellets are Traeger No shouldn’t be damp brand new bag. Firmware not sure. Where is that located

That's what I've been using mostly, so that shouldn't be an issue. v01.01.01 is the latest firmware version. Hmm

 

[primeone]

That's what I've been using mostly, so that shouldn't be an issue. v01.01.01 is the latest firmware version. Hmm

When you restarted the grill, did you unplug it at all? That would reset the controller completely. When it started losing heat, how far was it off after 2 hours?

 

[beach bbq man]

It went from 225-125 and was still dropping

 

[primeone]

I wonder if the heat probe isn't sending the correct temperature back to the controller. Sounds like a hardware issue. Maybe someone else will have an idea for you. Sorry I couldn't be of more help. Please let us know what the fix turns out to be.

 

[beach bbq man]

Thank you

 

[beach bbq man]

Yes that is correct

 

[JordanK]

Might just be an air pocket in the auger feed. Empty the pellets and then run a prime cycle to completely empty the auger too. Vacuum out the bin and feed area. Then refill the pellets and then prime the auger before lighting again.

 

[Sodaking27]

Pop the controller out by removing the screws and make sure all the wired connections are tight.