CTWsr50
New member
Traeger Support has been a huge disappointment. I've owned my Timberline 1300 for 6 months, got flawless performance for 2 months. First it was WiFire firmware upgrade problems, -2 different upgrades. Then the D2 controller needed to be replaced. (They sent me 2!) Their instruction video on the Traeger website had incomplete instructions on how to install. They failed to tell you need to take the right side panel off of the grill to get to all the connections. When taking the panel off, one of the screws was over-torqued and stripped, so they told me to go the hardware store, find a matching screw, buy a drill bit to drill out what was left of the screw. The grease draining system has not drained a drop of grease for 4 months, -a huge grease fire hazard issue. I'm still waiting for the promised drip tray after 4 months.