Ironwood Cooks & Findings

Uncle George said:
If you are connected to the wifi, Traeger can see all that temps problems. When you call them ask for a supervisor, the Reps cant do crap, plus they dont know much, at least the ones I had spoken with. I have been working with a Supervisor named Karla and she has been really helpful and she has called me back as promised. If you want ask for her and she will do her best to help you out. Normally I call and I ask for her, the agent I talk to will send her a message and she will call back. Im waiting for a new RTD, and in the FB group I heard that a new Firmware update was released.
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Thank you. This is very helpful.
 
CampWhatnot said:
I have the same issue at 225f. I also have screen issues on the LCD screen. They are sending out new parts to rectify. Remember this is a new controller and new programming as well. I'm guessing an updated firmware will come down the pipe at some point. Also it's a pellet grill so there will always be swings in temp from the setpoint. If it keeps it with in +/- 10f I b more than happy.
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I agree. I'm used to some temp swings with my Lil Tex and I could live with a +/- 10f swing.
 
I called Traeger last night and was unable to speak to a supervisor. I was told by the rep that my problems could be related to keeping pellets in the hopper after using the grill. I'm sorry, but that's absurd.

I've owned a Lil Tex for years and never remove the pellets from the hopper.

I was also sent troubleshooting instructions for the wrong grill.

I'm going to make one more phone call tonight. If I don't receive some useful information from the call, I'm going to take the grill back.

This shouldn't be this hard.
 
Wow that does suck. My dealer gave me the head of Traeger Canada's contact info so I went directly to him and he seemed more than happy to take care of my issues. So far I'm happy with the service. I'm expecting my parts within the week. I will update once that happens. Hang in there.
 
Apparently select Traeger dealers around the country will be demonstrating the Ironwood and Pro this Saturday. I'm going to visit my local dealer and see how well their grills are performing.
 
TSchipper237 said:
I'm having the same problems with my Ironwood 650, which I bought on Saturday, April 6 and seasoned yesterday, April 7. The QR code isn't working on my Android (Samsung Galaxy S9) phone. For some reason, when I get to the "Home Wifi" screen on the Traeger app the first sentence on that screen "Your grill will be connected to" doesn't populate my home's wifi network. Therefore, the sentence reads "Your grill will be connected to." I've tried both the QR code and entering the information manually and neither method works. Additionally, I tried smoking some beef yesterday at 225 and the temperature never got past 205 (ambient air temperature was 65-70 degrees). When I cranked up the heat to 235 or 250, the grill warmed up and either exceeded those temperatures or stayed fairly consistent. Looks like I'll have to call Traeger to discuss both issues, which is disappointing based on the price of the grill and based on the fact that the main reason I upgraded was to achieve and maintain consistent cooking temperatures. I was expecting this product to work correctly right out of the box.
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Same with me.....
I following.
 
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