Ironwood 885 going to sleep every 30 minutes

[Ktime20]

Something is wrong with my new ironwood 885. It shuts off every 30 minutes which makes smoking a brisket or ribs very very annoying. The unit fires up the way it should and ignites and achieves desired heat efficiently but then it goes to sleep. It’s not my outlet, I’ve tried several and all work. The only thing I can think of is that it’s software or firmware but the unit has the current versions of both.

I’m at a loss and Traeger CS won’t answer their phone or call me/text me back. I’ve had a Traeger for 8 years, this is disappointing.

Any thoughts or help much appreciated!

 

[GrillMeister]

That's wacked. I've never seen that on my IW885.

Post a message on their FaceBook page. That's how I do it and they are pretty responsive there.

 

[Ktime20]

Good call will do, texting with them now, will update findings