App not working UK

[RADDY1973]

Was fine few days ago but now the app wont start i just get an error saying unable to connect to server, anyone else having this issue. Im on android in UK.

 

[RustyJake]

Update killed a few of us
I haven't tried to fix it by attempting an uninstall and reinstall

Traeger Android app will not open

Anyone else having issues opening the app today? When I try to open the app I get an error message saying "We were unable to contact the server at this time" and my only option is to close the app. It was working fine last night.

www.traegerforum.com

 

[RADDY1973]

Tried that but no joy.

 

[RustyJake]

Tried that but no joy.

You can always try the old version posted in that thread and turn off auto update.

 

[Brownz]

Follow the destructions here.....

 

[Slimpicker]

Tried that but no joy.

You would need a 'complete uninstall' program and get rid of the folder it might leave behind, and do a REBOOT into system and clear cache partition...

 

[Brownz]

You would need a 'complete uninstall' program and get rid of the folder it might leave behind, and do a REBOOT into system and clear cache partition...

You don't - have had this confirmed on various devices from 8 different users now. Follow the instructions I put up on friday and all will be fine.

 

[Slimpicker]

mine works fine so i was just offering an option...

I hope you guys are contacting Traeger about this issue!!!!

 

[Brownz]

Twice on friday night - they didn't believe me twice - see chat transcript in the folder ! At that point in time I had listed 4 different users, 4 different devices, showing exactly the same fault after updating to 2.0.12_final
They went on to tell me it was coincidence and that all four devices must have developed a hardware fault at exactly the same time - it was at this point I lost all faith in Traeger Customer Support !! ;-)

Dropbox

www.dropbox.com

 

[RADDY1973]

You can always try the old version posted in that thread and turn off auto update.

Follow the destructions here.....

Thanks guys , uninstalled and installed older version above and all good turned off auto update in app store.

 

[RustyJake]

Twice on friday night - they didn't believe me twice - see chat transcript in the folder ! At that point in time I had listed 4 different users, 4 different devices, showing exactly the same fault after updating to 2.0.12_final
They went on to tell me it was coincidence and that all four devices must have developed a hardware fault at exactly the same time - it was at this point I lost all faith in Traeger Customer Support !! ;-)

Dropbox

www.dropbox.com

I had emailed their app support through the app store. But I doubt that'll be looked at.
At this point I can't be bothered uninstalling the app, seeing as though I would then need to managed updates manually for all apps. I don't run a lot of apps on my phone, but still don't feel I should have to change the way my phone is set up to keep one app from updating

 

[RustyJake]

As of right now my app will open again, I did nothing but wait.
But it is showing my grill as offline. I am at work so I will need to wait till I get home to see if my grill power is still on. I usually just leave it in standby mode, so it's odd to be showing offline now. Settings still shows my db strength and pellet level is visible at 30%