If what many of you are saying is true (the equipment has its quirks, etc) then Traeger needs to be honest with their customers regarding the limitations of the equipment. I was sold a product based on its ability to provide excellent smoking capabilities, the ability to cook many different foods with precision, and a set it and forget platform. This has not been my experience and from comments I read, a lot of people have similar concerns. These include temperature issues, lack of smoke, rusting, fires, poor customer service.
While I continue to try to work with the grill, tried a reverse sear steak last, no searing capability (inside temp at 500 was around 375) no smoke taste, I am going back to my Big Green Egg for my traditional cooks. Like most people, I have other things that I must do and therefore, I am moving on from Traeger, just don't want to spend any more time on it. The company practices "rope a dope" customer service and they have outlasted me. It is, I believe, a part of their marketing strategy - a mediocre smoker or grill whichever you choose, hidden behind a slick app, and supported by an always understanding customer support team that can't seem to find a solution.
Thanks and good luck to all.