Traeger Ironwood XL Control Panel issues

[wvumountaineer]

Hi All-

I just got an Ironwood XL and the grill will not recognize the meat probes. The control panel will only read 32 degrees, and the probes pop out very easily. After being on the phone with Traeger support for three hours, and trying every test and reconfiguration known to man, the are sending me a new hopper unit because they think it is control panel issues.

So they are basically sending me the whole right side of the grill, and want me to install it. This includes, main board, hopper, feeder, auger, the whole works. TBH I don’t think it is right to ask a customer to rebuild the grill after they just paid $2k for it!

Has anyone else had this issue?

 

[Jordan]

I just received my ironwood xl 3 days ago and it’s having the same issue. Did you end up getting this resolved? If so, what did you do to fix it?

 

[Badmana]

Hi All-

I just got an Ironwood XL and the grill will not recognize the meat probes. The control panel will only read 32 degrees, and the probes pop out very easily. After being on the phone with Traeger support for three hours, and trying every test and reconfiguration known to man, the are sending me a new hopper unit because they think it is control panel issues.

So they are basically sending me the whole right side of the grill, and want me to install it. This includes, main board, hopper, feeder, auger, the whole works. TBH I don’t think it is right to ask a customer to rebuild the grill after they just paid $2k for it!

Has anyone else had this issue? I have, just demand a new one, tell them you have disability issues and you cannot do it yourself so you will have to pay someone else $2000 and will pass the bill onto them. I think its great they offer this to you but you should be able to decline and get someone in to do it if you wish

 

[Jordan]

I resolved the issue. The probes were not plugged in all of the way. You have to push harder than normal to plug in the probes. I actually noticed the control panel screen flex a little bit since you have to push so hard. So if you run into this issue use some force when plugging them in!