halerson
New member
I bought my 850 early on in 2017 (mistake). I've had three grease fires where the recipe calls for cooking at a low temp and then increase to a higher temp. The sparks created by the increased burn end up landing in the grease chute on the left side of the grill and causing the fire. I've found out that Traeger seems to have become aware of this design flaw and subsequently provided a grease chute shield on later models. I've called customer support and they claim grease fires are my problem and refuse to even provide me the shield, which is all I asked for. Does anyone know how to get Traeger to even acknowledge the issue and provide support.