In order to reach 500F, it is going to take a lot of pellets and there will be a lot of flame.
When you say you are getting flare ups at 375F, how are you measuring temperature. If the controller says 375F, the actual cook temperature might be higher or lower. In my specific Ironwood, if I set the controller to 450F, I get a cook temperature of 400F. However, I have heard of some grills in which the cook temperature is higher than the controller temp. If you have the controller set for 375F and the actual temperature is 450F or higher, this might explain the flare ups.
Whenever possible, I try to do my cooks on the top grate of my Ironwood. I place a cookie pan lined with aluminum foil on the bottom grate directly below the protein to catch any drippings. After every cook, I change the foil. That prevents grease from ever getting on the drip tray and grease chute. That reduces the chances of flare ups.
I will be cooking a Turkey for Thanksgiving. That is too big to cook on the top grate, but I plan to put the Turkey in an aluminum roasting pan on a roasting rack to keep it off the bottom of the pan.