Fireboard Issue

[BobbyQ]

My Fireboard 2 has been working without issues for about three years. Started a brisket cook this morning and the FB was reading all the probe data. About 90 minutes into the cook I couldn't see any progress or temperatures on my iPad or Android phone. The base unit is working fine. I can go out to the Traeger and see all the temps. When I check the system info on the base unit it says WIFI and Bluetooth not connected. I go to manage accounts it won't let me reconnect. Looks like the base unit isn't sending signals. Anyone ever run into this?
Plan B, I connected the Traeger meat probe so I could check on my phone and iPad. Surprisingly, it's tracking the FB temps and agrees with my Thermapen.

 

[RustyJake]

I had some issues with my FB, and from some checking it turned out to be a bad probe each time. I would get readings from ports without any probes even plugged in. I also had temperatures that would.just drop and come back up, irratic readings.
To do to test on the probes, unplug all of them and only plug one in at a time and see if the issue returns. Keep repeating with only one probe until you are able to repeat the issue.
More than likely you may have a probe going on you. The head units are pretty solid

 

[BobbyQ]

I can see the temps on the head unit. They just aren't getting sent to the iPad or phone

 

[RustyJake]

Is it still connected to wifi and Bluetooth to your device?
Almost sounds like it isn't getting a connection. You should be able to see it via Bluetooth on your device when the internet is out.
Maybe try a reset and then set it up again and see if it reconnects

 

[BobbyQ]

No. That's the problem. And when I go into the utilities I can't connect to bluetooth or rest the FB. I think a call to CS is in order.

 

[RustyJake]

Wifi reset

Connect to WiFi — FireBoard Labs Docs

FireBoard Labs - The Documentation Site

docs.fireboard.io

They will probably have you walk through a factory reset

Factory Reset — FireBoard Labs Docs

FireBoard Labs - The Documentation Site

docs.fireboard.io

Worth a shot

Edit to add wifi reset steps

 

[BobbyQ]

Wifi reset

Connect to WiFi — FireBoard Labs Docs

FireBoard Labs - The Documentation Site

docs.fireboard.io

They will probably have you walk through a factory reset

Factory Reset — FireBoard Labs Docs

FireBoard Labs - The Documentation Site

docs.fireboard.io

Worth a shot

Edit to add wifi reset steps

Giving it a shot later. Thanks

 

[BobbyQ]

Well, here's one for the books. Turns out I have a FBX2. I never could get a screen that displayed "Factory Reset". Anyway, I started a short cook today and decided to connect the FB. What do ya know It's working!!. Let's see if it stays connected for the whole cook.

 

[BobbyQ]

I think I figured it out. I usually run the FB app on my iPad but since the last system update the FB doesn't appear in the iPad Bluetooth search. If I turn on Bluetooth on my Android phone the FB connects.