App no longer works with Android 8.0

[Kolchak]

Can't use the app with my Android 8.0 phone after recent update so I'm going to start a class action. I don't feel I should have to upgrade a working phone to connect to a $900.00 grill. Once I get 100 people interested I'll start shopping for attorneys.

Edit: App was updated on 8/11/22 and the previous version 2.1.4 worked until 8/27/22.

 

[Slimpicker]

Good luck

 

[RustyJake]

You may want to ensure you have fully reviewed the terms of service agreement for the app, the one we all click before the app installs on our device. In there, most companies will list their support terms. Seeing the app is 'free' and not necessary to operate the grill, there is more than likely a clause listed as to how long they will support older operating systems and probably grills as well. If we were paying for the use, they may have an allegation to support older operating systems. But that's a stretch, especially in this day and age. All they need to prove is that the older system is a security risk.
Good luck with your pursuit.

 

[Kolchak]

They have allowed the older app to connect to their server now. You no longer get "Can't Reach Server" message but you do have to reconnect your grill to the app again. I don't have to replace my 3 year old phone so I call this a win.

Edit:
Warning: If you have connection issues do not uninstall the app, if it is Android 8.0 or less you will not be able to reinstall it.

 

[RayClem]

Android 8.0 is 5 years old. Google no longer supports security features on that version of Android.

One thing that Google has changed with the apps is you have to periodically go into the app and approve various permission settings. Google did this to make the entire Android platform more secure. However, it is a pain for users. If apps are used infrequently, you might need to reauthorize permissions. You might want to check the permissions. That might fix the issue.

I do not see anything on the app installation page that says you have to have a minimum Android version. Generally, if you try to install and app and it is not compatible with your device, it will alert you.

Is your Android 8 phone the only Android device you have. Cell phones can be quite expensive, but Android tablets accessing WiFi.


If you look at the reviews of the Traeger app on the Google Play Store, you will see there is a significant percentage of reviews with only 1 star. It is not a great app. Although I do have my grill connected to the app on one of my tablets, the only thing I find useful is alerts for the pellet hopper running low. I never monitor temperatures using the app as I use 3rd party thermometers to monitor both grill and internal temperatures.

 

[Kolchak]

Android 8.0 is 5 years old. Google no longer supports security features on that version of Android.

One thing that Google has changed with the apps is you have to periodically go into the app and approve various permission settings. Google did this to make the entire Android platform more secure. However, it is a pain for users. If apps are used infrequently, you might need to reauthorize permissions. You might want to check the permissions. That might fix the issue.

I do not see anything on the app installation page that says you have to have a minimum Android version. Generally, if you try to install and app and it is not compatible with your device, it will alert you.

Is your Android 8 phone the only Android device you have. Cell phones can be quite expensive, but Android tablets accessing WiFi.


If you look at the reviews of the Traeger app on the Google Play Store, you will see there is a significant percentage of reviews with only 1 star. It is not a great app. Although I do have my grill connected to the app on one of my tablets, the only thing I find useful is alerts for the pellet hopper running low. I never monitor temperatures using the app as I use 3rd party thermometers to monitor both grill and internal temperatures.

You can't install an app that is not compatible with your device, it wont show up in the app store.

 

[Slimpicker]

your phone doesn't upgrade to V9???

 

[RustyJake]

You can't install an app that is not compatible with your device, it wont show up in the app store.

If your phone is too old and the app doesn't show up in the app store, you can always search online for older versions of the app. The APK files are usually available for whatever version you need.
A quick search for 'old versions of Traeger app' brought up a couple of sites that have all the release versions available. Obviously download at your own risk. I had to do this in the past and it worked fine for me for another app

 

[Slimpicker]

 

[Kolchak]

If your phone is too old and the app doesn't show up in the app store, you can always search online for older versions of the app. The APK files are usually available for whatever version you need.
A quick search for 'old versions of Traeger app' brought up a couple of sites that have all the release versions available. Obviously download at your own risk. I had to do this in the past and it worked fine for me for another app

Your Traeger grill does not connect directly to your phone through your wireless network. The grill and the app connect to Traegers servers and they deem what versions can and can't connect to it.