Android App not sending notifications

zimler

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Feb 12, 2023
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Grill
Timberline 1300
Hello,

A little background: I just got my Timberline 1300 and had a lot of trouble getting the wifi connected. I had to use an older tablet and then it worked. The phone I'm having trouble with is my daily phone, a Pixel 6 Pro. I believe when the preheat temperature is reached I should be getting a notification. Same for the timer and temperature probe. Assuming I am supposed to be getting these notifications, I am not. I reinstalled the app and granted notification permissions, didn't help. Anyone have any other thoughts?

Also, the only notification to give permission to is the "traeger-airship-channel", I see this under the app properties, under notifications. Am I missing any?
 
Hello! It sounds like you've already taken some good steps to troubleshoot the issue with your Traeger app notifications. Here are a few additional things you can try:
  1. Check your phone's notification settings: Make sure that notifications are turned on for the Traeger app in your phone's settings. You can usually find this in the "Apps & notifications" or "Notifications" section of your phone's settings.
  2. Check the Traeger app settings: Open the Traeger app and go to the "Settings" menu. Make sure that notifications are enabled for the specific events you want to receive notifications for, such as "Preheat Complete," "Timer Complete," and "Probe Complete."
  3. Restart your phone and Traeger: Sometimes simply restarting your phone and your Traeger can help resolve issues with notifications not coming through.
If none of these steps work, you may want to contact Traeger customer support for further assistance.
 
Thank you for the suggestions, since posting this I now have a Pixel 7 Pro and am having the same issues. In the app, there are no individual notification settings, just a push notification and then it takes you to the settings app in the notifications section. From there, there is only one option and that is enabled. It works fine on an older tablet, just not on newer phones.
 
So Traeger finally fixed this in the latest update. There's now a second notification row in the app notification settings. The notification row that must be on is "Miscelaneous"
 
I'm still not being alerted. For the first few grills I did receive a probe alert when the temp reached the settings I had programmed. But since then, no alerts. I have my Iphone notifications on. There is no notification tab under the app settings. I've just burned my second grill in a row. The app is useless if the alerts don't work.
 

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