Kaw271
New member
Hi Everyone,
I bought my Pro 22 the end of May and have used it 7 times since getting it. It’s never been set above 250 since the original seasoning. The smoker is cleaned after each use.
I called customer service last night and they told me it was creosote build up. We did a video call and I showed them the bare metal in several spots. I was expecting better quality from this product. I’ve attached photos of what has happened.
I guess this isn’t covered under their warranty.
Keith
I bought my Pro 22 the end of May and have used it 7 times since getting it. It’s never been set above 250 since the original seasoning. The smoker is cleaned after each use.
I called customer service last night and they told me it was creosote build up. We did a video call and I showed them the bare metal in several spots. I was expecting better quality from this product. I’ve attached photos of what has happened.
I guess this isn’t covered under their warranty.
Keith